Increase Productivity

At Telelink we are fully committed to providing outsourcing call centre solutions that increase productivity, enhance customer support and grow revenue. Responding quickly and efficiently to customers' needs is essential in today's market. Doing so results in profitability, customer satisfaction and increased productivity.

Partnering with Telelink will lead to more effective and productive customer support. We have the capacity to handle all of your customer inquiries and product orders. We have learned best practices for most industries telephone based customer support through our many years in business. We can put that experience to work for you.

Email Response

Responding to customer emails in a timely and efficient manner is crucial to your business. At Telelink we understand that accurate responses to customer inquiries are essential. We provide informed responses to your customers' emails, maximizing your sales opportunities and strengthening customer relationships.

Live chat

Using live chat is easy! A chat button is placed on your web site and when the button is clicked, a live chat conversation is initiated with our Telelink agent. Your online customer can now communicate with one of our friendly service representatives, providing real-time customer support.

With the increase of Internet usage and online shopping it is important to incorporate live chat into your online customer service strategy. It allows your potential customer to ask questions and address concerns immediately, providing a premium shopping experience. Live chat is proven to increase sales, encourage repeat visits and prevent shopping cart abandonment.

Toll-free numbers

Telelink can provide you with a toll-free number if you don't already have one. We may even be able to get you a vanity number. Toll-free numbers ensure you customers will call. Telelink will ensure the call is always answered.

For more information about Telelink's outsourcing solutions call us at 1-888-693-2255.